Cancellation Policy

Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy options. This Cancellation Policy explains how you can change or cancel these types of orders.

Subscriptions

Once you purchase a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency you selected. Your payment details will be stored securely, and you will be charged for each delivery, unless you choose to pay upfront. Some subscriptions may automatically renew at the end of their term. If you don't want to renew your subscription, you can cancel it.

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation e-mail contains links to your order. You can manage your subscription from there. Please see our Returns Policy for more information on returning items and costs.

Pre-Orders

When you make a pre-order purchase, you are buying a product that is currently out of stock or one that will be available soon but is not yet in stock. We may charge no payment, or only a partial deposit, at checkout, store your payment method on file, and then process and charge the full or remaining amount at a later date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you may request a full or partial refund. Please see our Returns Policy for more information on returning items and costs.

Try Before You Buy

When you use the try-before-you-buy option, we authorize your payment method before fulfilling the order. You will have a set period of time to decide whether you want to keep the item. After this period has passed, if the item has not been returned, we will charge your payment method the full amount.