Returns and Exchanges

At Lean Bulls Labs, we want you to be 100% satisfied with your purchase. If something doesn't fit, or you simply changed your mind — you have 14 days to return it, no reason required.

Your Right of Withdrawal

You have the right to withdraw from a distance contract within 14 days, without giving any reason.

• The period is counted from the day you received the goods (or the last part of your order, if it was delivered in multiple shipments).
• You don't need to give a reason for withdrawing.
• You can withdraw from the contract in full, or only for selected products from your order.

How to Withdraw from the Contract

To withdraw from the contract, write to us:

• e-mail: lean.bulls@gmail.com — put "Withdrawal from Contract" in the subject line and include your order number,
• or send a letter to: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia, Poland.

You can use our withdrawal form template, but this isn't mandatory — a clear statement of your decision is enough (e.g., your order number and a statement that you are withdrawing from the contract).

After receiving your statement, we will reply by e-mail confirming receipt, the date, and the next steps.

What Happens After Withdrawal

After we receive your statement:

• Send the goods back within 14 days at the latest from the day you informed us of your withdrawal, to: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia, Poland.
• You cover the cost of returning the goods yourself. We do not refund return shipping costs.
• The goods should be unused and in unchanged condition (supplements: with the packaging and hygiene seal/wrapping intact; clothing: with tags attached and no signs of wear).
• The refund will be issued promptly, no later than 14 days from the day we receive your withdrawal statement — however, we may withhold the refund until we receive the goods back or receive proof that you have shipped them, whichever happens first.
• We refund the full price of the product along with the delivery cost you paid at purchase (up to the amount of the cheapest delivery option we offer — if you chose a more expensive option, we do not refund the difference).
• The funds will be returned using the same payment method you used, unless you explicitly agree to a different method that involves no additional cost to you.

Exchanges (e.g., a Different Size)

Just want a different size or color? You can use our exchange option — an alternative to a standard refund.

• Contact us at lean.bulls@gmail.com or via the form at leanbulls.com/pages/faq, providing your order number and the product you want to exchange.
• Send the original product back at your own expense, to: Lean Bulls Labs, ul. Polska 7, 81-339 Gdynia, Poland.
• Once we receive and inspect the product, we'll send you a new item (different size/variant) with no additional charge for the product itself — you only cover the return shipping cost, the same as with a standard return.
• If the product you're exchanging for is more expensive, you pay the difference; if it's cheaper, we'll refund you the difference.

Exchanges follow the same time limits as returns — request one within 14 days of receiving the goods.

When a Return Is Not Possible

Under applicable law, the right of withdrawal does not apply to:

• sealed products which cannot be returned after opening for hygiene reasons — this applies to supplements with an opened or broken seal/protective wrapping,
• goods made to your specifications or clearly personalized (e.g., products with a custom print made to order, if we offer such products),
• products which, after delivery, have become inseparably combined with other items.

This does not limit your rights regarding complaints if a product is defective or not as described — see the Complaints section below.

Complaints (Defective or Non-Conforming Goods)

A return and a complaint are two different things:

• Return / withdrawal from contract — you changed your mind, the product doesn't suit you, no reason given. Return shipping cost is on your side (see above).
• Complaint — the product is defective, damaged, or doesn't match its description. In this case, we cover the cost of the return, and you are entitled to a repair, replacement, price reduction, or refund, depending on the situation.

To file a complaint:

1. Write to lean.bulls@gmail.com, describing the issue and attaching photos if possible.
2. Provide your order number and proof of purchase (an order confirmation e-mail is sufficient — a receipt is not required).
3. We will respond to and resolve your complaint within 14 calendar days of submission. If we do not respond within this period, the complaint is deemed accepted.

Frequently Asked Questions

How much time do I have to return an item? 14 days from receiving the goods.

Do I need to give a reason for the return? No. The right of withdrawal is unconditional.

Who pays for return shipping? You do — you cover the cost of sending the goods back to us, both for returns and exchanges. The exception is a complaint about a defective product — in that case, we cover the cost.

Can I return only part of my order? Yes. You can withdraw from the contract entirely, or choose to return only some of the products from your order.

Do I need an account to make a return? No. If you purchased as a guest, you can submit a withdrawal statement by providing your order number and the e-mail address used at purchase.

When will I get my money back? No later than 14 days from the day we receive your withdrawal statement — it may happen sooner if we receive the returned goods earlier.

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This returns and exchanges policy complies with Directive (EU) 2023/2673 of the European Parliament and of the Council and the Polish Consumer Rights Act. The information above does not limit your rights under applicable law.